Centacare 1800 372 826

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We understand that sometimes life can be difficult, scary, or overwhelming. Talking through some of your concerns with one of our counsellors or psychologists could really help you to get back on track. It's ok to ask for a hand - it's a really brave decision!

There are lots of different ways you can chat with one of our clinical team - for free, low-cost, or by paying for each appointment up front.

General Counselling - is provided to individuals, couples, or in a group/family format. You can chat about anything - you don't have to have a diagnosed mental illness, you may be after some help setting goals or making a change in your life. We're here to listen and help. There is no specific limit on sessions accessed, however it is based on fee for service at concessional and full rates.

Medicare Counselling - is offered once we recieve a Mental Health Care Plan from your GP. Initally 6 sessions, we can talk to your GP if you feel like you need more, but it is capped at 10 sessions. Medicare sessions are required to be paid upfront, with Medicare rebates available.

ATAPS - ATAPS (Access To Allied Psychological Services) is offered once we recieve a Mental Health Care Plan from your GP. This free service has specific target groups and criteria to meet, so talk to your GP or our team to find out if you are eligible. Centacare NENW provides ATAPS on behalf of the Hunter New England and Central Coast Primary Health Network, with overall funding provided by the Department of Health.

EAP - Our Employee Assistance Program (EAP) provides a confidential and professional counselling service aimed at brief, solutions focused treatment. EAP targets a 3 session structure, however, an additional 3 sessions can be accessed if required. The Employee Assistance Program provides assistance for issues such as:

  • Conflict resolution
  • Interpersonal relationships
  • Anxiety, stress, depression
  • Alcohol and substance misuse
  • Impact of financial and legal problems
  • Coping with change
  • Marital and family problems
  • Trauma and critical incidents
  • Grief and loss issues
  • Coaching for managers and supervisors

Talk to your HR team or your manager if you'd like to access EAP through Centacare NENW.

Carers Counselling - is offered with the support of Carers NSW. Carers can access up to six sessions with a fully qualified and registered psychologist or counsellor. This can be done face to face, over the phone, or via videoconference. Caring for someone can be hard work, and counselling can help with feelings of anger, depression or anxiety. It can also help build resilience and wellbeing, as well as provide tools to better handle stress and conflict.

Charity Counselling – We understand it can be difficult to get the help you need sometimes. As the Social Services Agency for the Catholic Diocese of Armidale, we're committed to helping the most vulnerable people in our community. Please talk to our team if you are in financial hardship or struggling in another way - we will do our best to help you get the support you need.