Glen Innes

World Heritage wilderness, gem fossicking and a Celtic festival are some of the charms of this captivating rural town in the beautiful New England High Country of NSW. Historic Glen Innes has 30 heritage-listed buildings and a picture-postcard main street.

Our Glen Innes office is located in Grey Street, within Glen Innes’ CBD. This is our second location in this town, having outgrown our first location within months of opening the office there.

Catholic Schools Program

Provides psychology services to all Catholic Schools in the region as well as the Catholic Schools Office (CSO) staff. Support includes therapy and psychological assessment for students, staff and support to families.

This service delivered face to face at the schools as well as via e-therapy/telehealth services direct to clients where needed.

Referrals come through schools directly or the CSO.

Community Visitors Scheme

The Community Visitor Scheme provides volunteers for 1 hour per fortnight to visit with residents of aged care facilities. These residents would otherwise be isolated, as many are far from their family.

Imagine being able to make someone’s day just by visiting them for an hour or two each fortnight. Making a difference in someone’s life is one of the most rewarding things that you can do. And what better way to do that than by volunteering with the Community Visitors Scheme? This program offers friendship and companionship to people who may be facing loneliness or isolation. It’s a great opportunity for you to give back to your community and make a real difference in someone’s life. Plus, you get to meet new people and have some fun too!

Employee Assistance Program

Centacare NENW has a number of contracts with businesses in the New England North West region to provide psychological support to their employees.

Psychology services include counselling over 3 to 6 sessions, supervision of employees and on-site critical incident support.

Fees range from $150 per session and services are paid for by employers with no out of pocket cost to the employee.

Family Relationship Centre

Centacare NENW’s Family Relationship Centre is a gateway to the broader law and family support service system.

We provide families with support around their relationships and parenting through appropriate information and referral; provide separating families help to achieve workable parenting arrangements (Parenting Plans), outside the court system, through information and referral, support and family dispute resolution services; and deliver high quality, safe and ethical services.

The Family Relationship Centre also provides Property and Financial dispute resolution services, assisting post separated families to negotiate the equitable distribution of their property and financial assets, and the creation of a Property and Financial Agreement.

Family Rural Resilience

The Family Rural Resilience Program (FRRP) is a free and flexible early intervention, wellbeing program that works with children aged 0-18, and their families.

FRRP programs are designed to build skills in wellbeing and family resilience. We aim to support families to increase wellbeing, safety, connectedness and overall functioning. We provide short and long term case management as well as a range of courses to help you achieve this.

First Nation’s Peoples

Our community Aboriginal Liaison Officer provides regular face to face community events to support, celebrate and acknowledge the strength of our first nation’s people.

The program offers advocacy and support to reduce barriers and challenges for First Nation’s persons to access information, service and supports through Aboriginal specific, and mainstream services and is available to walk beside First Nation’s persons through their journey with Centacare.


The new GambleAware program is a stepped care mental health model aimed at supporting anyone affected by gambling harm or at risk of developing issues with gambling. This can include the gambler themselves as well as any friends or relatives. As gambling harm is usually associated with other underlying issues such as depression, anxiety and trauma, clients accessing support through this program receive holistic mental health support and/or Financial Counselling with trained professionals.

Referrals are open (with no age restrictions), so they can come from any source including self referrals.

Centacare NENW provides this program across the Hunter New England Local Health District in partnership with Centacare Hunter Manning.

Referral Phone: 1800 497 065
Click here for our online referral form >

General Mediation

Our Family Services program offers conflict resolutions services to cover workplace, community, and family mediation situations that may not fall within funded service streams. These are organised on a fee-for-service arrangement, in negotiation with parties.

We also offer family mediations for situations that fall outside our funding streams. Examples of these mediations include mediating child protection arrangements, assisting a family of adults who were able to agree on particular family issues and mediating families who have long-held and consistent disputes (unrelated to children or a separation) to move forward.

Multicultural Communities

Our Multicultural Officer is available to provide guidance, education, information, support and referrals to a range of services that can help you during your settlement process.

We encourage everyone in the community to be join in with our activities and seasonal events through the year.

We can support and assist you throughout your settlement process in a number of ways, including:

  • Access to services in the region
  • Integration with the Community through our programmes and community events
  • Supporting Mental health and wellbeing
  • Adaptation to living in a rural area
  • Encouraging community connection
  • Mediation and counselling services
  • Individual support

NDIS Clinical

Centacare’s clinicians provide clinical services to Disability clients with an NDIS Plan.

These services can include Specialist Behavioural Intervention and Behaviour Support Plan under the Improve Relationships category as well as Psychology Assessments and Individual Counselling under the Therapeutic Services category.

These services are available to clients via telehealth where it is acceptable and appropriate, as well as in person.

Click here for our online referral form >

NDIS Plan Management

Plan Management oversees financial aspects of NDIS plans for people who wish for their funding to be “plan-managed” (as opposed to agency or self-managed). This involves:

  • Paying invoices from service providers and suppliers;
  • Providing financial reports each month or by request;
  • Liaising with a wide range of stakeholders;
  • Sharing our knowledge of the NDIS and undertaking administrative tasks for clients and their families;
  • Establishing a portal so that authorised individuals can access details of budgets and service bookings.
NDIS Plan Management Phone: 02 6762 9262

Post-Separation Co-operative Parenting

The Post Separation Cooperative Parenting (PSCP) program assists separated parents, often in high conflict, with interventions to establish new cooperative parenting arrangements. All services are child-focused, intensive and holistic. Parenting programs such as Building Connections, Keeping Kids in Mind, My Kids and Me and Caring Dads are run under this stream. One-on-one individual support is also available under this stream where a specialist works with clients on positive parenting practices.

Psychology Services

Clients can access up to 10 Psychology services in a calendar year via a referral and a Mental Health Care Plan prepared by a GP. The fee per session offset by Medicare’s Better Access Scheme, with clients only out of pocket approximately $45.

Those clients without a Mental Health Care Plan, access to EAP or other pathway to seeing a clinician can engage with psychology services privately via Centacare’s General Counselling services.

Clients can choose to access services in person or via telehealth. Fees per session are paid for by the client as they complete each session.

Referrals are open (with no age restrictions), so they can come from any source including self referrals.

Regional Family Dispute Resolution

Regional Family Dispute Resolution (RFDR) services are designed to meet the particular needs of regional communities, providing a range of services to help separating families resolve disputes and reach agreement on parenting arrangements and property.

These services provide dispute resolution for both post separation Parenting Plans and Property and Financial matters, as well as education, information and counselling.

Rural Parenting Resilience

The Rural Parenting Resilience Program (RPRP) is a free and flexible parenting support program.

RPRP supports parents and carers with children aged between 0-12 years. The aim of the RPRP program is to support parents/carers to increase the connection with their children by providing access to peer support groups, supported playgroups and parenting skills development throughout the year. Other activities that may be run under the RPRP program include school readiness programs, case management and advocacy, supported playgroups, and community events and celebrations.

Youth on Track (YOT)

Youth on Track is an early intervention program that supports young people aged 10-17 years of age, who are at risk of ongoing engagement in the criminal justice system.

The program provides intensive one on one case management that is tailored to the specific criminogenic factors that affect the young person risk of reoffending. Factors can include substance use, peer relations, education/employment, attitudes and beliefs, family living circumstances, leisure/recreation and personality/behaviour. Case management support is generally 3-12 months in duration.