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Family Services

We understand families, and the challenges that come with raising a family. We have many programs to support families to be the best they can be, at any stage in their life. We know that family is important, and we are here to support you. Visit us today to learn more about how we can help your family.

Separation Support & Family Law Services

Centacare New England North West have a range of services and programs to support families and professionals in the family law space who are dealing with family breakdowns and separations.

We can assist with mediation, support for individuals, parenting support and programs, as well as counselling and other programs.


Family & Relationship Support & Mediation:

The Family Relationship Centre at Centacare provides families with support around their relationships and parenting through appropriate information and referral; provide separating families help to achieve workable parenting arrangements (Parenting Plans), outside the court system, through information and referral, support and family dispute resolution services (including property and financial dispute resolution services); and deliver high quality, safe and ethical services.


Parenting & Caring Support:

Our Post Separation Co-Operative Parenting (PSCP) Programs assists separated parents with interventions to establish new cooperative parenting arrangements. All services are child-focused, intensive and holistic. Both group work and one-on-one individual support is available.


Family Law Pathways Network (FLPN) for Professionals:

Centacare are also proud to partner with the Family Law Pathways Network (FLPN) which facilitates a steering committee across the New England North West region, supporting a network of representatives from legal firms, community legal services, family services,  Children’s Contact Services, family violence services, community based Aboriginal services and family support services. The Network supports connection between community Family Law service providers, education opportunities, and investment in the new generation of Family Law Service Providers.


General Mediation:

Centacare also offers other forms of mediation that fall outside of our funding streams, which can be conducted on a fee-for-service arrangement. These mediations cover workplace, community, child protection arrangements and other family mediations that do not fall within funded guidelines. Please chat to us to see if we can assist you further.

Mediation RFS (Request for Service) Form:



Mediation Resources:

Parenting Mediation Property Mediation
DownloadParenting Process Flowchart DownloadProperty Process Flowchart
DownloadParenting Information Pack DownloadProperty Information Pack
DownloadParenting FAQs DownloadProperty FAQs


Family Counselling

Family Counselling aims to assist individuals experiencing difficulties within their relationships.

Family counselling can help people to better manage personal or interpersonal issues connected to their children & family during marriage, separation or divorce. The aim of this service is to help strengthen relationships to prevent any further breakdowns. The wellbeing and safety of children is a priority. Family Counselling is a short-term, early intervention service.

Family Counselling Enquiries: 02 6738 7287





Family Rural Resilience

The Family Rural Resilience Program (FRRP) is a free and flexible early intervention, wellbeing program that works with children aged 0-18, and their families.

FRRP programs are designed to build skills in wellbeing and family resilience. We aim to support families to increase wellbeing, safety, connectedness and overall functioning. We provide short and long term case management as well as a range of courses to help you achieve this.

Rural Parenting Resilience

The Rural Parenting Resilience Program (RPRP) is a free and flexible parenting support program.

RPRP supports parents and carers with children aged between 0-12 years. The aim of the RPRP program is to support parents/carers to increase the connection with their children by providing access to peer support groups, supported playgroups and parenting skills development throughout the year. Other activities that may be run under the RPRP program include school readiness programs, case management and advocacy, supported playgroups, and community events and celebrations.

Specialised Family Violence

The “Disrupting Family Violence” program, offered through Centacare’s Specialised Family Violence Services offers a holistic family oriented approach to support those who use violence, and those affected by and who have witnessed domestic and family violence in their families, with an overarching goal of increasing the safety of women and children.

The Disrupting Family Violence program has two main components:

  • A Family Safety Worker who offers direct support to the Partner of the user of violence, and indirect support for the children and wider family through referrals, safety planning and education.
  • A local Men’s Behaviour Change Program; group facilitators/case workers who work directly with men who are users of violence, over approximately a 6 month period, including one to one support and assessment; and a 20 session group based program.

Emergency Relief

Provides one-off financial & material assistance to address immediate basic needs in times of crisis. Emergency relief can act as a safety net for people experiencing financial distress or hardship and who have limited means or resources to help them alleviate their crisis.

Types of assistance offered by ER providers may include food, clothing, vouchers, budgeting assistance and referrals to other services.

Services only available in the Walgett, Lightning Ridge and Moree LGAs.

Community Visitors Scheme

The Community Visitor Scheme provides volunteers for 1 hour per fortnight to visit with residents of aged care facilities. These residents would otherwise be isolated, as many are far from their family.

Imagine being able to make someone’s day just by visiting them for an hour or two each fortnight. Making a difference in someone’s life is one of the most rewarding things that you can do. And what better way to do that than by volunteering with the Community Visitors Scheme? This program offers friendship and companionship to people who may be facing loneliness or isolation. It’s a great opportunity for you to give back to your community and make a real difference in someone’s life. Plus, you get to meet new people and have some fun too!

Dubbed the Cathedral City, Armidale in the New England High Country is one of Australia’s most elegant regional cities. With an altitude of a kilometre above sea level, it’s known for vibrant autumn foliage and cool breezes in summer. Wander its streets and find 19th century churches mixed with modern cafes and restaurants.

Our office in Armidale is nestled on the edge of the CBD, on the corner of Dangar and Rusden Streets. We have been in this same location since we began providing services, expanding into other areas of the building as we have grown.

World Heritage wilderness, gem fossicking and a Celtic festival are some of the charms of this captivating rural town in the beautiful New England High Country of NSW. Historic Glen Innes has 30 heritage-listed buildings and a picture-postcard main street.

Our Glen Innes office is located in Grey Street, within Glen Innes’ CBD. This is our second location in this town, having outgrown our first location within months of opening the office there.

This is the place that is home to koalas, beautiful sunsets, vibrant community spaces – and us.

Gunnedah is the place where agriculture, innovation and small business meet. We have the giant natural canvas of our landscapes – and a few giant man-made artworks!

We hope you enjoy everything our beautiful region has to offer.

Located in Henry Street, our office is just outside the CBD in a quiet, private and leafy street. Pop in to say hello!

An elegant and historic town by the MacIntyre River, Inverell is in the heart of gemstone country. Try your luck fossicking for sapphires and other precious stones on the banks of the river, where people have been seeking their fortune since 1854.

Our office is located in Oliver Street, just off the main street. With plenty of parking across the road.

A place of relaxation and rejuvenation, Moree is in the beautiful Gwydir Valley in northwest NSW. Soak in hot artesian springs, sourced naturally from deep inside the Great Artesian Basin, and discover the therapeutic benefits of the mineral-rich waters.

Our office is located in Auburn Street, just back from the main street.

The Narrabri Region is the heart of the rich Namoi Valley located in north west NSW. Come and discover what makes our region a great place to visit!

Our office is located on Barwan Street, just outside of the CBD.

You might know us as the Country Music Capital, home to Australia’s First City of Light, or the gateway to the New England. But that’s just the beginning…It’s where rich heritage meets outdoor adventure, arts and culture complements luxury, and sport intersects action and fun.

We have two offices located in Tamworth. Our main office is located on in the V Guy Cable Building, just outside of the CBD on Marius Street.

Walgett Shire proudly offers all the ingredients for a great outback holiday; scenery, relaxation, recreation and revitalisation. It has an abundance of wildlife and flora on display, not to mention the spectacular sunrises and brilliant sunsets to open and close your day.

Our office is located on Wee Waa Street.

The Family Rural Resilience Program at Centacare NENW will be presenting a FREE anger management program for young men aged 12 - 14 years.

Free Easter art class! Kick start the Easter break with arts & crafts, games & a special Easter themed treasure hunt!